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SPECIAL OFFERS NEW RELEASES COMING SOON BLU-RAY   LIONSGATE.com
 
     FREQUENTLY ASKED QUESTIONS
 

What methods of payment do you accept?

LionsgateShop accepts credit card payments made with a valid Visa, MasterCard or American Express. We also accept payments made with PayPal.

I forgot my password and/or username, how can I retrieve it?

Your login is the email address you entered when you registered at LionsgateShop. Click here if you have forgotten your password and would like to retrieve it.

I have issues with my order, who do I contact?

If you have any problems with your order from LionsgateShop, please fill out the Contact Form and we'll be happy to assist you. All claims must be returned for a refund or exchange within 30 days of the date of purchase. You will need a Return Authorization number to return items purchased from LionsgateShop.

My order is incorrect, who do I contact?

If you received an item that you did not order, please fill out the Contact Form and we will be happy to assist you.

How long will my order take to arrive?

Orders placed before 10am PST will be processed the same day. Orders placed after 10am PST will be processed on the next business day. During the peak holiday and Christmas season, there could be possible delays at a UPS or USPS facility. LionsgateShop is not responsible for delays that may arise which are beyond our control, but we'll always do our best to make sure your order is delivered on time. It is highly advisable that you order well in advance during this time to ensure delivery before Christmas.

What types of delivery options are available?

LionsgateShop ships through UPS or USPS. We currently offer Ground or 2nd Day Air methods of delivery. Please note that all orders to Alaska and Hawaii must select the 2nd Day Air method for delivery. LionsgateShop ships to any of the 48 lower states, Hawaii and Alaska. We cannot ship any orders to a Post Office Box or overseas.

How can I track my order?

You will receive a ship confirmation email with a tracking number after your shipment has left our warehouse. Please enter this number at http://www.ups.com or https://tools.usps.com/go/TrackConfirmAction to see when you can expect delivery.

What does Pre-Order mean when listed next to the DVD?

DVD's that have not yet reached their actually date of sale are available for pre-order. This allows you to pay for the DVD upfront and reserve your copy. The DVD will be shipped to you, scheduled to arrive at/near the first day of sale available.

I'm having trouble redeeming a special offer/promotion?

All the promotions are located on the Special Offers page, once you click on the special offer you would like to use, follow the promotion instructions on each individual special offers page. You will enter your promotion code during the checkout process on the Billing & Shipping information page. If your code does not work, please complete a Contact Form

     BLU-RAY FAQ

As with all blu-ray discs, please be sure your player has the latest up-to-date firmware available by the manufacturer. If your player is BD-Live enabled, the addition of an external SD card or USB memory device may be required by some players to load the full feature set. 

To properly insert your external memory device:  

For SONY

1. Ensure unit is powered off

2. Ensure that disc tray is empty

3. In the BACK of the unit, ensure that there is an external USB memory storage card inserted into the back of the unit.

4. When placing the card into the slot, a green light should flicker to show that the card has been recognized by the player.
 a. If the light does not flicker, the card may have been entered backwards (possible on these players).

5. For play back of the disc, please ensure that there is at least 16 MB of free space on the card.

To fully enjoy the features of Lionsgate Live, like downloadable trailers, ringtones, and screensavers, etc, please ensure there is at least 128 MB of free space on the card.

For PANASONIC


1. Ensure unit is powered off

2. Ensure that disc tray is empty

3. In the front of the unit, ensure that there is an external SD memory storage card inserted into the front of the unit.  NOTE:  Please ensure SD memory card slot is used, the USB memory slot is not designed for disc playback.  Please do not use the USB memory slot in the front panel, please use the SD memory slot.

4. For play-back of the disc, please ensure that there is at least 16 MB of free space on the card.

To fully enjoy the features of Lionsgate Live, like downloadable trailers, ringtones, and screensavers, etc, please ensure there is at least 128 MB of free space on the card. 

For players that do not have BD Live capability that would require the necessary and on-going firmware upgrades, the following website is very helpful for a consumer to navigate and retrieve the latest firmware upgrade.

http://www.blu-ray.com/firmware/


 
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